Information Technology Service Management
ITSM (IT Service Management) is the ability to communicate and deliver what IT does in a manner that enables the business to demand and consume IT resources appropriately and responsibly; in line with business priorities. ITSM focuses on people, process and technology that together deliver an integrated service bringing value to the business. Establishing high quality and cost effective IT services aligned with business needs is critical in today’s competitive global economy. The task of implementing and adopting ITSM in an organization can be overwhelming. Planning and driving the translation of the various general guidance frameworks telling you what to do, (but not how to do it) into tools and content becomes almost impossible for an already overburdened IT staff.
SCM offers effective solutions to theses challenges
SCM's IT Service Management Consulting Services have proven effective in addressing the challenges as well as, simplifying ITSM adoption, and ultimately saving organizations time, money and resources.
The Core of SCM’s ITSM Consulting Services is to help organizations deliver high-quality, cost-effective IT services aligned with business needs in significantly less time than other ITSM providers. Our ITSM consulting and implementation successes are proven with numerous organizations – from Fortune 500 companies to federal, provincial and state agencies to mid-sized organizations which stem from our certified, experienced experts.
SCM’s ITSM Core services offer the following key benefits:
| Process Improvement | Project Management |
| IT Organizational Structure | Quality Metrics and Measurement |
| Policies, Procedures & Compliance | Improved IT Services |
| Reduced IT Operational Costs | Operational Excellence |
| Technology Alignment | Improved Knowledge |
CA Service Desk Manager
CA Service Desk Manager (formerly known as Unicenter Service Desk) is a service desk product that offers you service request, incident, problem and change management capabilities that maximize analyst productivity and enhance responsiveness. ITIL compatible and built on a proven, scalable architecture, Unicenter Service Desk aligns IT processes with your business goals while providing superior service for employees, customers and partners.
CA IT Client Manager
CA IT Client Manager is a new product that brings together several former products, including CA Asset Management, CA Asset Intelligence, CA Software Delivery, CA Remote Control, CA Patch Management and CA Desktop Migration Manager, to offer you critical insight into your IT assets and automate daily device management processes.
CA IT Client Manager enables your organization to unify and simplify the management of all end user computing devices – from laptops and desktops, to mobile devices and PDAs. It helps you efficiently and proactively manage all the client devices across your organization, enabling you to shift your focus from daily operational processes and device issues to strategic IT initiatives that bring competitive value to the business.
Advanced Workflow
Integrated with CA’s workflow and change management tools, Service Desk lets you manage proposed changes to your system and enables ITIL-compliant adherence with change and configuration management practices.
PureSCM can provide your organization with expert Service Desk implementations or consulting. We can apply Service Desk to serve the requirements of organizations of any size, from small business support needs to enterprise-wide service and change management solutions.
Our experience can help you make the most of Service Desk’s ability to increase customer satisfaction, reduce support costs, and improve productivity and accountability.
