Information Technology Service Management
ITSM (IT Service Management) is the ability to communicate and deliver what IT does in a manner that enables the business to demand and consume IT resources appropriately and responsibly; in line with business priorities. ITSM focuses on people, process and technology that together deliver an integrated service bringing value to the business. Establishing high quality and cost effective IT services aligned with business needs is critical in today’s competitive global economy. The task of implementing and adopting ITSM in an organization can be overwhelming. Planning and driving the translation of the various general guidance frameworks telling you what to do, (but not how to do it) into tools and content becomes almost impossible for an already overburdened IT staff.
Enterprise & Infrastructure Management solutions offer requirements analysis, planning, design, deployment and ongoing operations management and technical support of an Information & Communication Technology (ICT) Infrastructure. We offer services related to a range of Infrastructure Management components.
Application Change & Configuration Management is a field dedicated to maintaining a product's consistency throughout it's operational lifetime. It identifies attributes at various points in time and specifies for process and control of changes to those attributes with the goal of maintaining integrity and traceability. PureSCM is a worldwide leader in the field of Change & Configuration Management. We offer sales and services for a number of leading CCM products.
PureSCM can assist with any Oracle Technology requirements, from Database to Application Servers to Networks and Physical Server configurations. Our technical services cover the range of Oracle 8i, 9i, 10g and 11i environments. Our consulting services range from short term projects, staff augmentations, through to large projects running over many months. No job too big, no job too small.
PureSCM offers expertise in all of the databases that back the tools and applications we support. We can provide assistance implementing off-shelf and customized reporting to unlock the valuable information contained in your organization's databases and provide historical, current and predictive views of business operations.
We can serve as the primary point for supporting any solution deployed by pureSCM. We can also accommodate custom support and monitoring solutions.