pureSCM Mobile

ACCESS. FREEDOM. MOBILITY.

Wouldn’t it be great if your team could action their Service Desk tickets anytime, anywhere from their mobile device? Until recently, this was just a dream. Now, pureSCM had developed the pureSCM Mobile platform that provides something nobody else has or can: mobility and freedom.

MOBILITY AND FREEDOM

With tighter IT budgets, and more strenuous SLAs and OLAs, service management teams are fighting a battle to maintain service levels with fewer resources. This means squeezing every resource to its maximum efficiency. This can mean that every minute counts when actioning Incidents, Problems, Requests, or Change Orders.

When every minute counts, pureSCM Mobile rises to this challenge to provide enhanced access, and mobility as it pertains to the CA Service Desk Manager suite. Users can now action their tickets from anywhere they have network access on their mobile devices.

A minute here, a minute there and suddenly, we have more efficiency, greater customer satisfaction, and better compliance with our SLAs and OLAs. Take a minute now and download our FREE trial then contact us for a one-on-one demo. We’re sure you’ll agree, the time you spend giving pureSCM Mobile a try-out will pay for itself shortly by:

Enhanced efficiency
Greater ability to meet SLAs and OLAs
Greater customer satisfaction at response times
Lower MTTA and MTTR KPIs

MANAGERS

Our pureSCM Mobile Client Install Solution allows you maximum flexibility, security, and integrates into your existing Service Desk Manager and Mobile Services environments. We are industry leaders in Service Desk Manager support, services, and development for over a decade now. Let us put our vast experience to work for you by providing you a solution that will help you:

Reduce your customers’ wait times
Reduce your Mean-Time-To-Acknowledge (MTTA) KPI
Reduce your Mean-Time-To-Resolve (MTTR) KPI
Improve your ability to meet your Service Level Agreements (SLAs)
Improve your ability to meet your Operational Level Agreements (OLAs)
Improve your analysts’ and managers’ ability to action tickets any time, any where.

ANALYSTS/SERVICE DESK PROFESSIONALS

Don’t think your organization is ready for a full hosted solution, but still think you’d like to have this tool to use on your own? You can! Our Cloud Hosted Solution allows individuals to purchase the mobile app and use it against their own Service Desk Manager instance as they see fit.

All development of pureSCM Mobile has been done using standard Service Desk Manager resources and terminology, so we’re sure our solution is a good fit for allowing you to manager your workload remotely with more freedom than ever.

As a user, how would you like to be able to use your mobile device and pureSCM Mobile to:

Create, transfer, and action Requests, Incidents, Issues, or Change Orders
Perform workflow tasks and approvals
Manage Configuration Items
View group and contact data
Go golfing or to an amusement park while still getting work done
Impress your boss with your added efficiency and dedication while not sacrificing your personal life

With pureSCM Mobile Cloud Hosted Solution, you can do all this from your existing mobile device with NO ADDITIONAL SERVERS OR INFRASTRUCTURE to manage or administer. Once you download the app to your device and point it to your endpoint, you can be managing your workload more effectively and with more freedom than ever before! No longer will you be tied to your desk or your workstation or laptop in order to get work done. How about actioning tickets while at a family function or on the golf course? Your boss will love your dedication and you will love your new freedom!