CENTRALIZED. COLLABORATIVE. COMPLETE.
The following is a demonstration of the pureSCM Application Lifecycle Manager, showing integrations with CA Service Desk Manager, CA Software Change Manager and HP Quality Center. The video has been broken into parts for your convenience. In addition, links are provided at the end of this page to our recent CA Endevor Global Community User Group webcast (where we demonstrate using the ALM connector for Endevor to provide true Enterprise ALM, encompassing both distributed and mainframe development) as well as our recent CA SCM Global Community User Group webcast.
pureSCM ALM is compatible with the following products/versions:
ACCESS. FREEDOM. MOBILITY.
SCM oneTouch is your integrated solution for more effective call management and IVR Incident/Ticket Creation.
This solution will drastically decrease the amount of time required to create tickets by help desk staff and will increase accuracy as it automatically creates the ticket in your Service/Help Desk system with the correct caller information and IVR recorded description of the issue.
Preliminary testing has shown up to a 75% decrease in call time required to create a Ticket with improved data accuracy.