SCM oneTouch is your integrated solution for more effective call management and IVR Incident/Ticket Creation.

This solution will drastically decrease the amount of time required to create tickets by help desk staff and will increase accuracy as it automatically creates the ticket in your Service/Help Desk system with the correct caller information and IVR recorded description of the issue.

Preliminary testing has shown up to a 75% decrease in call time required to create a Ticket with improved data accuracy.

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