pureSCM - ITIL® V2 Foundation Certificate

ITIL® V2 Foundation Certificate

During the course, delegates will learn about the internatinally recongnised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes. The Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services.

Target Audience

This course would benefit:

People working in IT Service Management who may be new to the role or may already have experience in this function.
IT Service Providers
IT Directors and Managers
CIO’s
Business Managers
Service Management Consultants
Any organization that depends on IT Services

Duration

This is a two or three day course leading to the ITIL® Foundation examination. The three day course offers the exam on the third day. With the two day course, the candidate can take the exam on any date at designated examination centres after completion of the two days.

Prerequisites

Delegates should have an understanding of service management, however knowledge of ITIL® is not required.

Course Content

Service Desk Function
Incident Management
Problem Management
Change Management
Configuration Management
Release Management
Service Level Management
Financial Management
Financial Management (IT)
Capacity Management
IT Service Continuity Management
Availabiltiy Management
Security Management

Dates, Prices, Reservations and Information

Contact our training advisors at 250–881-7509