SCM oneTouch is your integrated solution for more effective call management and IVR Incident/Ticket Creation. This solution will drastically decrease the amount of time required to create tickets by help desk staff and will increase accuracy as it automatically creates the ticket in your Service/Help Desk system with the correct caller information and IVR recorded description of the issue.
|
|
|
Preliminary testing has shown up to a 75% decrease in call time required to create a Ticket with improved data accuracy.
Read more...
| |
|
|
 The SCM Migration Suite is an effective and intuitive migration tool for CA Software Change Manager (formerly known as Harvest). The SCM Migration Suite allows organizations to migrate their CM infrastructure from one version of CA SCM to another as well as other supported CM tools (such as PVCS Version Manager, PVCS Tracker, MS VSS), providing a reliable, easy to use means of planning and implementing a successful migration strategy. The SCM Migration Suite also provides CA SCM Broker administration activities such as Broker Merge and Broker Split by migrating one project at a time. |
|
Read more...
|
|
|
SCM Reporting Suite is the only comprehensive tool that seamlessly reports on all activity recorded and stored in Software Change Manager for Distributed (formerly known as Harvest). Reporting Suite combines data browsing and reporting functionality to allow organizations to retrieve, view, and manage all information stored within the Harvest system. This tool provides a rich and intuitive interface that gives you an immediate picture of your Harvest infrastructure, letting you monitor the activity of your entire development operation. |
|
Read more...
|
|
|
PureSCM's SCM VCI for Oracle JDeveloper integration provides a much-needed source control connection between JDeveloper and AllFusion Harvest. This seamless integration places AllFusion Harvest as an active system in JDeveloper’s Source Control menu, allowing you to perform many of Harvest’s CCM functions directly from the IDE. This interface complies with the Oracle JDeveloper Source Code Control (SCC) interface specification. |
|
Read more...
|
|
|