This course was specifically designed for application end users of CA Service Desk. This course provides all the information your users will need to be up and running using Service Desk and all the functionality aimed at end users.
1 day
Click here for information on contacting PureSCM with any questions or problems you have.
Module 1: Starting with Unicenter Service Desk (15 mins)
Module 2: Scoreboards, Templates, Searches (30 mins)
Module 3: Working with Fields, Activities, Reports (45 mins)
Break (15 mins)
Module 4: Working with Profile Browser , CMDB (45 mins)
Module 5: Working with Incidents (30 mins)
Lunch (1 hr)
Module 6: Working with Problems (15 mins)
Module 7: Working with Facilities Requests (45 mins)
Break (15 mins)
Module 8: Working with Solutions & Knowledge (15 mins)
Module 9: Working with Change Orders (45 mins)
Final Q&A & Specific Scenarios (45 mins)
