ITIL® V2 Foundation Certificate
During the course, delegates will learn about the internatinally recongnised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes. The Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services.
Target AudienceThis course would benefit:
- People working in IT Service Management who may be new to the role or may already have experience in this function.
- IT Service Providers
- IT Directors and Managers
- CIO’s
- Business Managers
- Service Management Consultants
- Any organization that depends on IT Services
DurationThis is a two or three day course leading to the ITIL® Foundation examination. The three day course offers the exam on the third day. With the two day course, the candidate can take the exam on any date at designated examination centres after completion of the two days.
PrerequisitesDelegates should have an understanding of service management, however knowledge of ITIL® is not required.
Course Content- Service Desk Function
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service Level Management
- Financial Management
- Financial Management (IT)
- Capacity Management
- IT Service Continuity Management
- Availabiltiy Management
- Security Management
Dates, Prices, Reservations and InformationContact our training advisors at 250–881-7509
