Apollo 13 Simulation Game - A Unique ITSM Case Experience

PureSCM offers management a uniquely beneficial ITSM Case Experience with its thrilling Apollo 13 Simulation Game

PureSCM introduced an intense one day training program aimed at sharpening the knowledge and measuring the practical skills of IT personnel and managers as they relate to ITIL best practice. Based on the detailed history of the aborted Apollo 13* lunar mission, in 1970, the simulation session engages the participation of a crew consisting of 10 to 15 Mission control center specialists – from the client organization’s staff and management – guided through the step-by-step process by PureSCM’s experts. The goal is to bring the spacecraft home safely, just as it was in the real incident.

Origin of the Game

The simulation game was developed by Jan Schilt and Paul Wilkinson  they are both specialists in designing and developing creative ways of learning.  Jan Schilt has a degree in Human Resources Development (HRD) and is a certified ITIL Service Manager.  Jan uses learning processes in developing ICT organizations.   The games' co-author Paul Wilkinson has developed ITIL publications and has many years of practical experience in managing organizational change programs.
 
What is the Simulation Game About?

In this game, you will work in a team consisting of 10 to 15 missions control center members.   This team will experience the four phases of the mission, facing mission events and situations.  In each round, the team undergoes the following steps:

• Designing the process
• Running the simulation
• Reflecting
• Reporting

Throughout the game various ITIL processes are necessary to enable the ground staff and crew to resolve problems and make timely changes to the spacecraft configuration and its trajectory.  
 
Goals of the Game

• BETTER UNDERSTANDING OF ITIL THEORY - By investigating the Apollo 13 case, you will have learned how ITIL processes were used in other environments thus gaining a better understanding of the theory behind ITIL.
• PROCESS INTERDEPENDENCY & IMPACT - Through this real-time simulation, you will have a deeper, practical understanding of the interdependency of processes and the processes impact on business continuity.
• UNDERSTANDING OF WORKING PROCESSES - The game teaches you how good designs can improve the performance of the service department.
• TEAM COOPERATION - Throughout the game simulation, you will learn how to cooperate and improve working processes by designing and implementing solutions as a team.
• APPLIED KNOWLEDGE - At the conclusion of this simulation, you will have gained insight into possible improvements in your own working environment. 
  

Who Should Participate in the Simulation

The game is designed for:

• IT Employees, IT managers, process managers, team managers, and others who want to improve their working processes
• Employees requiring more ITIL knowledge or experience
• Employees who have followed the ITIL Foundation Course and want to experience the ITIL processes in practice
• 15 Participants are required to play the game.

What Customers are Saying

• Really good, fun, original way of working the processes
• “Eye opener” – which processes are running in parallel
• …became aware of the dependencies between processes
• Confronts you with decisions and choices to made
• Helps you understand priorities
• You can see the cost of not doing it right.
• It is like real life and you must make choices

Dates, Prices, Reservations and Information

Contact our training advisors at 250–881-7509

More Information