PureSCM offers management a uniquely beneficial ITSM Case Experience with its thrilling Apollo 13 Simulation Game
PureSCM introduced an intense one day training program aimed at sharpening the knowledge and measuring the practical skills of IT personnel and managers as they relate to ITIL best practice. Based on the detailed history of the aborted Apollo 13* lunar mission, in 1970, the simulation session engages the participation of a crew consisting of 10 to 15 Mission control center specialists – from the client organization’s staff and management – guided through the step-by-step process by PureSCM’s experts. The goal is to bring the spacecraft home safely, just as it was in the real incident.
During the course, delegates will learn about the internatinally recongnised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes. The Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services.